Konu "Consumer satisfaction -- Research." için FBE - Tez Koleksiyonu | Endüstri Mühendisliği - Yöneylem Araştırması / Industrial Engineering-Operations Research (IEOR) listeleme
Toplam kayıt 1, listelenen: 1-1
-
A methodology to measure customer expectations by Using Kano's model
(Işık Üniversitesi, 2014-09-12)Kano’s model has been extensively used to investigate the customer requirements and to determine which features of the product (or service) have the most impact on customer satisfaction (or dissatisfaction). During the ...