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Leveraging transformer-based language models for enhanced service insight in tourism
(IEEE, 2023-12-22)
Customer feedback is a valuable resource for enhancing customer experience and identifying areas that require improvement. Utilizing user insights allows a tourism company to identify and address problematic points in its ...
Application of ChatGPT in the tourism domain: potential structures and challenges
(IEEE, 2023-12-23)
The tourism industry stands out as a sector where effective customer communication significantly influences sales and customer satisfaction. The recent shift from traditional natural language processing methodologies to ...