Sustainability via extended warranty contracts: design for a consumer electronics retailer

Basit Öğe Kaydı
dc.authorid0000-0002-1150-7064
dc.contributor.authorAksezer, Sezgin Çağlaren_US
dc.date.accessioned2024-01-16T21:34:22Z
dc.date.available2024-01-16T21:34:22Z
dc.date.issued2024-01
dc.departmentIşık Üniversitesi, Mühendislik ve Doğa Bilimleri Fakültesi, Endüstri Mühendisliği Bölümüen_US
dc.departmentIşık University, Faculty of Engineering and Natural Sciences, Department of Industrial Engineeringen_US
dc.description.abstractWarranty is one of the most important attributes of any product, from both manufacturer and consumer points of view. Although the retailers connect manufacturers to customers by selling goods, traditionally, they have isolated themselves from warranty-related matters such as customer complaints and maintenance costs. However, recent trends in consumer behavior toward extended warranty contracts have changed this approach. While retailers have started to generate considerable revenue from the sale of these contracts, sustainability is also achieved by longer product life cycles. This study analyzed the failure behavior of different classes of cell phone products and their related costs through a chain of consumer electronics retailer operating in Türkiye. To compete on pricing and customer service, a novel policy was designed for the retailer to honor the contracts in house rather than underwriting to a third party insurer as the industry standard. The maintenance records of 328 previous failures were analyzed to plot a failure model. Failure mode and effects analysis was carried out to identify failure classes and the respective costs for extended warranty design for cell phones. The expected warranty costs for coverage of the third, fourth, and fifth years of operation were determined. The results show that the retailer may achieve the same level of profit by increasing customer satisfaction along with the sustainability of the product through repair actions.en_US
dc.description.versionPublisher's Versionen_US
dc.identifier.citationAksezer, S. Ç. (2024). Sustainability via extended warranty contracts: design for a consumer electronics retailer. Sustainability (Switzerland), 16(1), 1-11. doi:10.3390/su16010300en_US
dc.identifier.doi10.3390/su16010300
dc.identifier.endpage11
dc.identifier.issn2071-1050
dc.identifier.issue1
dc.identifier.scopus2-s2.0-85181946158
dc.identifier.scopusqualityQ1
dc.identifier.startpage1
dc.identifier.urihttps://hdl.handle.net/11729/5885
dc.identifier.urihttp://dx.doi.org/10.3390/su16010300
dc.identifier.volume16
dc.identifier.wosWOS:001140300000001
dc.identifier.wosqualityQ2
dc.indekslendigikaynakWeb of Scienceen_US
dc.indekslendigikaynakScopusen_US
dc.indekslendigikaynakScience Citation Index Expanded (SCI-EXPANDED)en_US
dc.indekslendigikaynakSocial Sciences Citation Index (SSCI)en_US
dc.institutionauthorAksezer, Sezgin Çağlaren_US
dc.institutionauthorid0000-0002-1150-7064
dc.language.isoenen_US
dc.peerreviewedYesen_US
dc.publicationstatusPublisheden_US
dc.publisherMDPIen_US
dc.relation.ispartofSustainability (Switzerland)en_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/openAccessen_US
dc.subjectCell phone sustainabilityen_US
dc.subjectExtended warrantyen_US
dc.subjectWarranty costsen_US
dc.subjectPhone waste managementen_US
dc.subjectProduct warrantyen_US
dc.subjectManufactureren_US
dc.subjectCountriesen_US
dc.subjectPoliciesen_US
dc.subjectModelen_US
dc.titleSustainability via extended warranty contracts: design for a consumer electronics retaileren_US
dc.typeArticleen_US

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