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Yayın Digital banking during the COVID-19 era in Turkiye(Sivas Cumhuriyet Üniversitesi, 2023-31-12) Oğuz, Ahmet Bünyan; Soykut Sarıca, Yeşim PınarThe Covid-19 pandemic which began in early 2020 in Wuhan, China and spread around the world, created a serious impact on personal and business life for all. While individuals tried to protect themselves from the pandemic and continue their lives, businesses also tried to cope with the change in individual consumer behaviour. This study analyses the digital banking usage trends in Türkiye, focusing on the Covid-19 pandemic period, between January 2020 and June 2022, under the precautions imposed by the government such as lock-downs, curfews and public access limitations to businesses, using available quarterly transaction and usage data on virtual credit cards, mail order and phone payments, contactless cards, domestic credit cards, number of credit and bank cards, digital banking, internet banking and mobile banking. Research findings suggest that while internet and digital banking usage increased, significant changes have been observed in contactless card, virtual credit card transactions indicating a shift in user preference in banking during the pandemic period either voluntarily or with the effects of the restrictions and intention to realize their transactions distancing themselves from the crowds. Further research analysing whether this shift is permanent or not is recommended.
