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Yayın The impact of the COVID-19 pandemic on online grocery supply chain management: a case study in Istanbul(Gazi Üniversitesi, 2024-03) Javadi, Sonya; Keten, Olcay; Özer, Ali İhsan; Alkan, Remziye ZeynepThe COVID-19 pandemic has already crippled normal life all over the world. Its negative impact not only changed the human health system tragically but also disrupted the global economic system. One negative result was ended up in the global food supply chain. As the lockdown times have suspended the manufacturing and logistic activities, therefore, the customers have experienced unimaginable chaos in the shopping markets. Moreover, the purchasing habit of the consumers has remarkably changed compared to pre-pandemic. To meet this new demand pattern, many grocery retailers have tried to adapt to the new normal. While before COVID-19 offline grocery purchasing was popular, after the pandemic, online service got tremendous attention in market. In this study, online grocery supply chain management during the COVID-19 in Istanbul is considered. The aim is to find out how online grocery companies will serve more efficiently during the pandemics and which factors have more effect on the customer’s satisfaction. To do so, first, three popular grocery retailers in Istanbul were selected. Then, a related survey was designed to understand the consumer experience as doing online grocery shopping in COVID-19. Unsurprisingly, a result shows that 60% of the respondents did online shopping every 3-4 days in one week, and the delivery time is the most important factor for the customers. Then, the SWOT analyses were performed accordingly, and the related strategies were summarized. Finally, several managerial implications were given to may improve the company’s online services in COVID-19 and post COVID-19 in Turkey.Yayın Performance outcomes of supply chain management practices: evidence from Pakistan's fan manufacturing SMEs(University of Novi Sad, 2025-12-01) Akbay, Ümmühan; Hafeez, Muhammad SalmanThis study examines the impact of supply chain management practices on the organization’s marketing and financial performance. We present the results of a survey conducted with 100 Pakistani fan manufacturing firms. Statistical analysis reveals that the industry struggles with information sharing and joint operations within the supply chain. PLS-SEM analysis of the survey data shows that supply chain performance is significantly correlated with organizational performance. Both customer and supplier relationship management have positive and significant effects on the performance of the supply chain and the organization. However, the impact of customer relationship management is stronger as its path coefficient is greater. Additionally, although internal supply chain management also impacts both supply chain and organization performance positively, the impact is slightly short of being statistically significant. This study contributes to the supply chain management literature by providing empirical evidence from an understudied manufacturing sector from a developing country.
