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Yayın The impact of the COVID-19 pandemic on online grocery supply chain management: a case study in Istanbul(Gazi Üniversitesi, 2024-03) Javadi, Sonya; Keten, Olcay; Özer, Ali İhsan; Alkan, Remziye ZeynepThe COVID-19 pandemic has already crippled normal life all over the world. Its negative impact not only changed the human health system tragically but also disrupted the global economic system. One negative result was ended up in the global food supply chain. As the lockdown times have suspended the manufacturing and logistic activities, therefore, the customers have experienced unimaginable chaos in the shopping markets. Moreover, the purchasing habit of the consumers has remarkably changed compared to pre-pandemic. To meet this new demand pattern, many grocery retailers have tried to adapt to the new normal. While before COVID-19 offline grocery purchasing was popular, after the pandemic, online service got tremendous attention in market. In this study, online grocery supply chain management during the COVID-19 in Istanbul is considered. The aim is to find out how online grocery companies will serve more efficiently during the pandemics and which factors have more effect on the customer’s satisfaction. To do so, first, three popular grocery retailers in Istanbul were selected. Then, a related survey was designed to understand the consumer experience as doing online grocery shopping in COVID-19. Unsurprisingly, a result shows that 60% of the respondents did online shopping every 3-4 days in one week, and the delivery time is the most important factor for the customers. Then, the SWOT analyses were performed accordingly, and the related strategies were summarized. Finally, several managerial implications were given to may improve the company’s online services in COVID-19 and post COVID-19 in Turkey.Yayın Critical digital data enabling traceability for smart honey value chains(Taylor and Francis Ltd., 2025-02) Ziemba, Ewa Wanda; Maruszewska, Ewa Wanda; Karmanska, Anna; Aydın, Mehmet Nafiz; Aydın, ŞahinData analysis and sharing are becoming increasingly important in creating value within food supply chains, including honey value chains. While some data is readily shared between supply chain actors, unlocking further benefits requires additional investments in digital data capturing, particularly for value-based claims such as sustainability, equity, and traceability from hives to customers. This study aims to identify critical digital data necessary for smart honey value chains to ensure traceability and transparency while fostering trust among beekeepers, intermediaries, and consumers. Semi-structured interviews with 30 beekeeping experts were conducted to explore their perspectives. The analysis identified four critical categories of data—beekeeper data, apiary data, honey data, and apiary practices data—encompassing 21 specific data points essential for ensuring transparency, traceability, and trust. These findings provide novel insights into the digital data requirements necessary to support the honey industry’s evolving needs for transparent and traceable value chains.
